AhnLab Online Security - FAQ


Error Description: "An error occurred while running Anti-keylogger. Click Yes to resolve this problem."


  • Failed to recieve the information for encryption from the server.
  •   Solution
    Check your network connection and try again.
    Disable all suspicious Browser Helper Objects (BHO). To disable BHO:
  • Open Internet Explorer.
    • Internet Explorer 6.0: On the Tools menu, click Manage Add-ons.
    • Internet Explorer 7.0 and above: On the Tools menu, go to Internet Options > Programs > Manage Add-ons.
  • Disable a suspicious BHO.

  • If the error persists, disable the next BHO and try again. Repeat this step until the problem is resolved.
  • If the error has been solved, restore all the BHO settings except the one causing the problem.