AhnLab Online Security - FAQ

  Symptoms

Error Description: "Installation failed due to an error. Click Yes to resolve this problem."

  Cause
  • Your computer might be infected with a virus or spyware, or it could be experiencing a disk failure.
  •   Solution - Anti-Virus/Spyware
    1
    If an anti-virus or anti-spyware software is not already running, install one and run a scan.
    2
    If an anti-virus or anti-spyware software is already running, update it to the latest version and run a scan.

      Solution - Disk Scan
    1
    Windows Vista/7

    • Navigate to My Computer --> C drive --> Properties --> Tools and select Check Now
    • Select both options--"Automatically fix file system errors" and "Scan for and attempt recovery of bad sectors"--and click "Start."
      (You will have to restart the computer and it may take a while to boot up.)

    2
    Windows XP/2000

    • Navigate to My Computer --> C drive --> Properties --> Tools and select Check Now
    • Select both options--"Automatically fix file system errors" and "Scan for and attempt recovery of bad sectors"--and click "Start."
      (You will have to restart the computer and it may take a while to boot up.)

    3
    Windows 98/Me

    • Navigate to Start --> All Programs --> Accessories --> System Tools and select Scan Disk.
    • Select "Automatically fix errors" and click "Start" (it may take a while to automatically fix errors).