AhnLab Online Security - FAQ

  Symptoms

Error Description: "Installation failed due to an error. Click Yes to resolve this problem."

  Cause
  • The installation process has been stopped because AhnLab Online Security was unable to run properly on your computer.
  • Check the error description and try again.
  •   Solution
  • Check the permission level for your currently logged in account and log in again using an account with administrator-level permission.
  • You can check your permission level as below.


    • Windows Vista/7: Go to [Start] --> [Control Panel] --> [User Accounts] and check if the account in which you are currently logged in is an Administrator account.



    • WindowsXP: Go to [Start] --> [Control Panel] --> [User Accounts] and check if the account in which you are currently logged in is an Administrator account.

    • Windows2000: Go to [Start] --> [Settings] --> [Control Panel] --> [Users and Passwords] and check if the account in which you're currently logged in belongs to the Administrators Group.